Right of withdrawal
The Purchaser has the right to withdraw from the contract, without giving any reason, within 14 days of the date on which they or a third party designated by them (other than the carrier) takes physical possession of the goods. In the case of multiple orders delivered separately, the period begins from the date of the last delivery.
How to exercise this right – Online withdrawal function (Directive 2011/83/EU)
In accordance with the Directive 2011/83/EU, in force since 19 June 2026, the Seller provides the Consumer, within the personal area of the website www.nuturally.com/en/, with a dedicated digital function for exercising the right of withdrawal, which remains active and visible for the entire duration of the withdrawal period. The function can be accessed via the button labelled ‘Withdraw from contract here’ and allows the Consumer to:
• enter their first name and surname via the account login function;
• enter the contract details (order number, date);
• receive confirmation of withdrawal at the email address provided during registration;
• confirm the notice of withdrawal by clicking the “Confirm withdrawal” button.
The withdrawal is only deemed to have been communicated to the Seller once the confirmation function has been activated. As an alternative to the online function, the Consumer may also exercise their right of withdrawal by sending an explicit notice by post or email to the address info@nuturally.com, or by completing the standard form attached to this contract below: (ANNEX) Standard withdrawal form). The withdrawal is deemed to have been exercised in good time if the notice is sent before the expiry of the time limit.
Confirmation of receipt
The Seller shall, without undue delay, send to the email address provided by the Buyer at the time of registration, an acknowledgement of receipt of the notice of withdrawal on a durable medium, containing the text of the notice and the date and time of transmission.
Effects of withdrawal
If the Buyer withdraws from the contract, they shall be refunded all payments made to the Seller, including standard delivery costs (with the exception of any additional costs arising from the choice of a more expensive delivery method than the standard one offered by the Seller), without undue delay and in any event within 14 days of the day on which the Seller is informed of the decision to withdraw. The refund will be made using the same payment method used for the initial transaction, unless otherwise expressly agreed. Under no circumstances shall the Buyer incur any costs as a result of the refund. The refund may be withheld until the Seller has received the goods, or until the Buyer has provided proof of having returned the goods, whichever is earlier.
Return of goods
The Buyer is required to return or deliver the goods to the following address:
Euro Company S.p.A S.B., Via Faentina No. 280/286 – Godo di Russi, 48026 Russi (RA) – Italy
without undue delay and, in any event, within 14 days of the date on which the Buyer notified their withdrawal. The deadline is deemed to have been met if the goods are dispatched before the expiry of that period. The direct costs of returning the goods shall be borne by the Purchaser. The Purchaser shall be liable only for any reduction in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to the following contracts:
• the supply of goods which are liable to deteriorate or expire rapidly (e.g. fresh fruit, perishable goods);
• the supply of sealed goods which, for reasons of hygiene or health protection, are not suitable for return and have been unsealed following delivery;
• the supply of goods which, following delivery, are, by their nature, inseparably mixed with other goods.
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(ANNEX) Standard withdrawal form (Please complete and return this form only if you wish to withdraw from the contract, as an alternative to the online option)
- Addressee [the name, postal address and email address must be provided by the trader]:
- I/we _____ hereby give notice of withdrawal from my/our _____ contract of sale for the following goods ______
- Ordered on ______/received on _____
- Name of the consumer(s)
- Address of the consumer(s) - Signature of the consumer(s) (only if this form is submitted in paper format) - Date